Reviews

Blundells Estate Agents has 89 reviews

  • 04-Oct-2017
    Customer Experience

    Quick to respond on the sale.

    They were very quick at getting the house up for sale and having viewers on their books to help get a quick sale.

    Customer Relations Team 04-Oct-2017

    Thank you for taking the time to leave this great review, I am happy to read that the team at Blundells in Gleadless were able to provide their proven excellent service. However, if you would like to provide us further comment as to how the branch could have made this a 5* review then please send us an email at review@countrywide.co.uk.\nMany thanks, Sarah.

  • Valued Customer 20-Sep-2017
    Customer Experience

    poor service/ over priced too

    I found the service poor I had to do all the chasing , phone calls catch ups with buyer etc I wouldn't use this company again it wasn't clear about payment either wasn't put over clear at the onset we paid up front and still had to pay 2400 at the end I will not be using you on my next house of which will shortly be put up for sale we lost 2 buyers through your neglect , I personally kept in touch and sorted everything with the 3rd buyer not to lose another sale

    Customer Relations Team 20-Sep-2017

    Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Retail Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk.\nKind Regards,\nSarah

  • Desmond sharp, Sheffield 15-Sep-2017
    Customer Experience

    Excellent handling of the sale from start to finish

    Excellent service keeping me well informed through out the sale

    Customer Relations Team 16-Sep-2017

    Hello Mr Sharp, Thank you so much for this great review. I am pleased to see that the Blundells team in Gleadless  branch kept you well informed and provided you with their excellent customer service. Kind regards, Sarah

  • Valued Customer 14-Sep-2017
    Customer Experience

    Would reccomend.

    Excellent service, great at arranging viewings. Property I sold was under offer in a couple of days. Overall very pleased.

    Customer Relations Team 14-Sep-2017

    Congratulations on the quick  sale of your property. Thank you very much for this great 5* review for the Blundells team in Hillsborough. I am pleased to see that the team were able to deliver their usual excellent service. Best wishes, Sarah

  • James, Chesterfield 31-Aug-2017
    Customer Experience

    Shocking service by a growing company that has forgotten the local approach

    I hoped for their sake that a feedback questionnaire was not sent but thank you for the opportunity to explain how truly awful the company and the experience has been. To say that Blundells took the most of all parties "assisting" with my sale they were the most shocking and I will never use them again. An opinion supported by other competitors and myself was that the house was over valued initially so that they could get the sale on their books to then try and tell me to reduce my price to something in the region of all the other valuer's valuations that came around. Because the valuation was at least £5,000 more than others I thought I was mad not to. Apart from hopefully obtaining more money I also appreciated the handling of when I purchased the property, however it seems that with the merging to Countrywide I became a number rather than a person that they wanted to do well for. The update conversations always went along the lines of I have had no interest, don't know what's happened, have you thought of reducing the price. The price we got was shear luck and we had resigned ourselves to it not selling so we were saving a larger deposit to take the sale away from Blundells and give it to someone more competent. We initially used their Mortgage Advisor and although she advised she was able to look at the whole of the market this was clearly untrue as we got a far better mortgage product from paying someone else to look at the matter. The person looking after our sale changed three times which lacked consistency in approach. People that were clearly unsuitable were sent to have a look at the property wasting my time and effort. I had three elderly woman sat in my bedroom hyperventilating because the steps were too steep, a man who said that Blundells had said we would accept £15,000 less than the price, and another man who said that Blundells has advised them that there was outline planning permission. This was clearly done as viewings were low and they wanted to be seen to be helping. There was a period of time that information was being sent to Blundells recommended solicitor rather than the one that I had notified them of. If I had gone with Taylor & Emmett, they too would have bled me dry with their charges. The customer Service only kicked in when the sale was going ahead so that it could be shown that they were trying to progress the matter. By this stage I was in full control and was pushing the sale myself. The timescale advised by the Blundell valuer was six months and out for Christmas. I have been in my house 3 weeks so clearly Christmas was missed. I would congratulate them on truly shafting another seller as the service was truly ridiculous.

    Customer Relations Team 31-Aug-2017

    Thank you James for taking the time to write this feedback. I am sorry to read that you found the service you received lacking compared to expectations and that the process of achieving and completing a sale was not done in the initial timescale outlined. We do take all feedback like this seriously and would like to reassure you that your concerns has been forwarded to the Retail Performance Director for this branch. I would like to invite you to send us further comments to review@countrywide.co.uk. \nKind regards and best wishes in your new home, Scott.

  • 31-Aug-2017
    Customer Experience

    Average Joe

    No better or worse than any others. Nothing special but got the job done and got paid.

    Customer Relations Team 01-Sep-2017

    Thank you for taking the time to leave us this feedback. We take all comments seriously and your feedback has been passed to Paul Mitchell, Regional Performance Director, who welcomes you to contact him directly on paul.mitchell@countrywide.co.uk. Alternatively, if you would like to discuss your experience and further elaborate how the branch could have turned this into a five star review, please email us on review@countrywide.co.uk.\nKind regards,\nMilena

  • 31-Aug-2017
    Customer Experience

    My service feedback with Sales

    Poor communication, the office telephone is rarely answered and calls not returned when promised. The staff are friendly but the above made the whole process a lot more stressful than it needed to be. If these very simple issues were resolved then they would be receiving a 4 star rating. I would not recommend Blundells to friends or family and would not use this agency again.

    Customer Relations Team 31-Aug-2017

    I am sorry to read that this has been your experience and that our local branch was not able to provide the level of service that we would normally expect. If you would like to provide us with further details about your experience so that we can look to address any issues, please e-mail us at review@countrywide.co.uk. Kind regards, Scott

  • 27-Aug-2017
    Customer Experience

    Quick sales achieved

    I have sold 3 flats through Blundells Centro over the last 3 years. All quickly sold, the latest in the first week with 2 offers at the asking price in one day. Zoe the branch manager is excellent.

    Customer Relations Team 28-Aug-2017

    Congratulations on the sale of your properties. The Blundells  team in Campo Lane aims to be both straightforward and responsible and it is great to see that you were able to benefit from their continued personal service. I will make sure I share this 5* review with Zoe and the entire team.\nKind Regards,\nSarah

  • Rosalyn Butcher, Sheffield 25-Aug-2017
    Customer Experience

    Would not use Blundells in the future once this tenancy comes to an end

    We currently have a full management scheme for our let property. In the process of letting this time our experience has been poor with lack of communication between Blundells and us an landlords and ad well as each other in the office. Promises to get back quickly not met and also we have tried several occasions to speak to someone always met with an answering machine. We are constantly chasing Blundells for updates and feel percentage we pay is not justified. Also Blundells have made an error with the monthly rent which we have highlight and which may lead to us being out of pocket should our tenant wish to rent the property for a further 6 months. Needless to say we are still chasing the underpayment again promises have not been met

    Customer Care 30-Aug-2017

    Good morning,\n\nThank you for taking the time to leave this review.\n\nWe are deeply sorry to see that your experience with us has been less than great. It is imperative that all of our customers receive a 5* service and excellent communication at all times. I sincerely apologies for this shortfall in performance.\n\nPlease be assured that all feedback is taken extremely seriously and we thank you for bringing this to our attention.\n\nMany thanks and deepest apologies again 

  • Valued Customer 25-Aug-2017
    Customer Experience

    My service feedback with Sales

    Used Blundells 3 years ago and had a positive experience so returned to them. Unfortunately this time around poor service. Contact person kept changing and found out more from the estate agent that we were buying from than our own estate agents. Will not be using again.

    Customer Relations Team 25-Aug-2017

    I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk.\nKind Regards,\nSarah