Valued Customer, Chesterfield 20-Oct-2017
Helpful and available
Friendly efficient and available
Valued Customer 20-Sep-2017
poor service/ over priced too
I found the service poor I had to do all the chasing , phone calls catch ups with buyer etc I wouldn't use this company again it wasn't clear about payment either wasn't put over clear at the onset we paid up front and still had to pay 2400 at the end I will not be using you on my next house of which will shortly be put up for sale we lost 2 buyers through your neglect , I personally kept in touch and sorted everything with the 3rd buyer not to lose another saleCustomer Relations Team 20-Sep-2017
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Retail Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at email@example.com.\nKind Regards,\nSarah
James, Chesterfield 31-Aug-2017
Shocking service by a growing company that has forgotten the local approach
I hoped for their sake that a feedback questionnaire was not sent but thank you for the opportunity to explain how truly awful the company and the experience has been. To say that Blundells took the most of all parties "assisting" with my sale they were the most shocking and I will never use them again. An opinion supported by other competitors and myself was that the house was over valued initially so that they could get the sale on their books to then try and tell me to reduce my price to something in the region of all the other valuer's valuations that came around. Because the valuation was at least £5,000 more than others I thought I was mad not to. Apart from hopefully obtaining more money I also appreciated the handling of when I purchased the property, however it seems that with the merging to Countrywide I became a number rather than a person that they wanted to do well for. The update conversations always went along the lines of I have had no interest, don't know what's happened, have you thought of reducing the price. The price we got was shear luck and we had resigned ourselves to it not selling so we were saving a larger deposit to take the sale away from Blundells and give it to someone more competent. We initially used their Mortgage Advisor and although she advised she was able to look at the whole of the market this was clearly untrue as we got a far better mortgage product from paying someone else to look at the matter. The person looking after our sale changed three times which lacked consistency in approach. People that were clearly unsuitable were sent to have a look at the property wasting my time and effort. I had three elderly woman sat in my bedroom hyperventilating because the steps were too steep, a man who said that Blundells had said we would accept £15,000 less than the price, and another man who said that Blundells has advised them that there was outline planning permission. This was clearly done as viewings were low and they wanted to be seen to be helping. There was a period of time that information was being sent to Blundells recommended solicitor rather than the one that I had notified them of. If I had gone with Taylor & Emmett, they too would have bled me dry with their charges. The customer Service only kicked in when the sale was going ahead so that it could be shown that they were trying to progress the matter. By this stage I was in full control and was pushing the sale myself. The timescale advised by the Blundell valuer was six months and out for Christmas. I have been in my house 3 weeks so clearly Christmas was missed. I would congratulate them on truly shafting another seller as the service was truly ridiculous.Customer Relations Team 31-Aug-2017
Thank you James for taking the time to write this feedback. I am sorry to read that you found the service you received lacking compared to expectations and that the process of achieving and completing a sale was not done in the initial timescale outlined. We do take all feedback like this seriously and would like to reassure you that your concerns has been forwarded to the Retail Performance Director for this branch. I would like to invite you to send us further comments to firstname.lastname@example.org. \nKind regards and best wishes in your new home, Scott.
Valued Customer 23-Aug-2017
My service feedback with Sales
yesCustomer Relations Team 23-Aug-2017
Hello, It is great to see that the Chesterfield, Blundells team were once again able to provide their proven 5* service. Thank you,\nSarah
David Millington, chesterfield 15-May-2017
My service feedback with Sales
most things went well other than the solicitor recommended by blundells. we have also had delays getting the final invoice.Customer Relations Team 17-May-2017
Thanks David for the four star review! I'm sorry to hear there was a delay in sending the final invoice. If you would like to discuss your experience in greater detail please email email@example.com. Many thanks.
My service feedback with Sales
I was pleased with the whole service.. I was kept up to date with all the viewings and the feedback. Staff were always very pleasant.Customer Relations Team 02-May-2017
Great to see you were pleased with the service from our Blundells team in Chesterfield. We understand it is important to keep our customers up to date and take a straightforward and proven approach to gaining feedback. Thank you for taking your time to recognise the service you have received with this amazing 5 star review. Many thanks.
Keith Hale, Chesterfield 06-Feb-2017
Taylor and Emmett, solicitors recommended by Blundells , are inneficient to...
Taylor and Emmett, solicitors recommended by Blundells , are inneficient to the point of tainting the reputation of Blundells. If keeping away from T&E meant not dealing with Blundells then so be it. Sorry but you did ask. Keith Hale.Customer Relations Team 06-Feb-2017
Thank you for taking the time to leave us your feedback. I am sorry if you felt Blundells recommendation of Taylor and Emmett solicitors was poor. Your comments regarding this have been passed on to the Regional Performance Director. Many thanks.
helen martyn, s42 6bw 12-Oct-2016
Very helpful, friendly, efficient staff. Only took a month to sell very pleased. Rosie was our representative and fiona mortgage adviser both outstanding.Kaz 13-Oct-2016
Thanks for the great feedback, I have sent your comments on to Rosie and Fiona at Chesterfield!
Very poor would not recommend
Very poor with communication !! Poe keeping me up to date !! Not able to communicate probably with both parties !!Alice 06-Jun-2016
Thank you for taking the time to leave this feedback, we do appreciate all comments as it helps us to learn and develop as a company. I've sent you an email with my details if you'd like to discuss this further at all. Thank you again.\nKind Regards, \nAlice Diggory
terri grinter, chesterfield 30-Apr-2016
I gave them the forms to request my Â£150.00 cash back on completion 24th March and am still awaiting on it
Lack of communication regarding sales and solicitors information I would not recommend them againAlice 03-Jun-2016
Thank you for taking the time to give us this feedback. I've sent you an email with my details if you would like to discuss this further at all and I'd be happy to give you a call. I do hope that your issue with the cash back has now been sorted, however, please do email or call me if this is still outstanding and I will look into this for you. Thank you again for responding. \nKind Regards, \nAlice Diggory\firstname.lastname@example.org