Reviews

Blundells Estate Agents has 66 reviews

  • Mr Thompson, Sheffield 30-Jan-2018
    Customer Experience

    We'd never use Blundells again.

    I would never use Blundells again. Always different people to contact, calls not returned, purchaser found them difficult to contact, messages to the purchaser not passed on. In the end, we communicated directly with the purchaser in order to keep the sale moving. Only one viewing, despite the promised big push to advertise and contact the massive list of supposedly interested people. First brochure was inaccurate and we had to re-write, brochures were not printed until almost the sale was almost complete (after much, much chasing for either progress or a refund) and the video walk through we paid for never appeared on line. Rubbish, commission focused service.

    Customer Relations Team 31-Jan-2018

    Thank you Mr Thompson for taking the time to leave us your feedback. We do always aim to provide a high level of customer service at all our branches and I am sorry to learn, that on this occasion, it does not look like we have meet this usually high standard. I would like to assure you that your feedback is important to us and will be shared with the Regional Manager who will tasked to address your concerns locally with the team in order to improve customer experience going forwards. If you would like to contact us directly and provide any additional feedback, please feel free to do so at review@countrywide.co.uk. Kind regards, Scott<br />

  • Valued Customer 28-Jan-2018
    Customer Experience

    Trouble and Hassle free

    Superb and efficient personal service from Mr M Blundell and his excellent staff at Woodseats. Courteous and efficient in all their duties and an absolute pleasure to deal with. 100% satisfaction, and would recommend. Thank You. J. Barrie Otter J P.

    Customer Relations Team 30-Jan-2018

    Thank you for this fantastic 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Blundells in the Woodseats branch. \nKind regards,\nSarah<br />

  • Valued Customer 19-Jan-2018
    Customer Experience

    My service feedback with Sales

    You recommended countrywide conveyancing and after making great play to start with regarding a concern about a Life time Equity arrangement on No 15 and the need to have it transferred to the new property it was very late in the process that we were forced to re-emberse the loan to the building society.......the reason being that Countrywide had no involvement at all with Equity issues. Your recommendation was clearly a poor one. I should have used my own solicitor. As a result we lost a substantial amount of money ie the difference between the sale of our property and purchase price of the new property because of the re-imbersement need. Little wonder that I am not over the moon with the whole issue Yours Terry Silvers

    Customer Relations Team 20-Jan-2018

    I am sorry to read that this has been your experience and I would like to thank you for taking the time to leaving us your feedback. Feedback is very important to us and as such I will forwards yours onwards to the Retail Performance Director for the local branch to look into and address locally with the team. With this in mind, I would be grateful if you could please leave us further feedback and detail of your experience at review@countrywide.co.uk. Kind regards, Scott.<br />

  • Neil G, Birley 19-Jan-2018
    Customer Experience

    First class!!!

    Right from the start they worked hard for us. The property details photography and presentation was excellent!! Communication was great throughout. It was truly a first class service.

    Customer Relations Team 20-Jan-2018

    Thank you Neil for your 5* review of Blundells in Gleadless, referring to them as ' truly first class'! It is brilliant to read that you felt the team worked hard and provided great communication throughout. I am also pleased to note that you were very happy with marketing materials for your property. Kind regards, Scott<br />

  • Valued Customer 15-Jan-2018
    Customer Experience

    Good service.

    Excellent service all round, good communication, always kept updated, and friendly approach.

    Customer Relations Team 17-Jan-2018

    Thank you for taking the time to leave us this excellent review, it's great to see that the Blundells team at the  Banner Cross branch were once again able to provide their proven 5 star service. Kind regards, Sarah.<br />

  • 13-Jan-2018
    Customer Experience

    My service feedback with Sales

    Really happy with all the team at Blundells, very helpful and friendly staff. Kept us up to date all the way through the process and were very professional. Would recommend to anyone wanting to sell.

    Customer Relations Team 15-Jan-2018

    Thank you for this great 5 star review for the Blundells team in Rotherham. I am pleased to read that you were supported throughout the process. Thank you for the recommendation too. Kind regards, Sarah.<br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    Perfect

    kept us informed from start to finish excellent service from all involved 5 * +

    Customer Relations Team 12-Jan-2018

    Thank you for your wonderful 5* review of the Blundells team in Gleadless. It is always wonderful to read such positive reviews for our hard working and dedicated team and I am glad that you found them perfect and excellent from start to finish. Thank you, kind regards, Scott<br />

  • 12-Jan-2018
    Customer Experience

    Poor service considering we provided sales lead.

    Had to be chased for sales progression. Took 6 days for property to be marketed once photos has been taken

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in customer experience and I am sorry if on this occasion our branch team did not meet this goal. We do always aim to understand further our customers experiences and as such I will share with the local Retail Performance Director your feedback to help improve our customer service going forwards. I would also like to invite you to e-mail us further details of your experience to review@countrywide.co.uk. Kind regards, Scott.<br />

  • 12-Jan-2018
    Customer Experience

    first class service

    yes i would use them again .nothing was too much trouble when i contacted them they all new the state of my progress and if they didnt know they would find out and phone back.i got regular updates and always told when someone was going to look at my property and then give me feedback.everything went very smoothly.everyone was always very friendly and very professional.

    Customer Relations Team 12-Jan-2018

    Thank you for the recommendation and the great 5 star review. It is great to read that you were provided with an excellent customer service throughout the sales process of your property. I will make sure I share this review with the Blundells team in Crystal Peaks. Best wishes, Sarah.<br />

  • Valued Customer 21-Dec-2017
    Customer Experience

    My service feedback with Sales

    Awesome

    Customer Relations Team 21-Dec-2017

    Thank you for your 5 star review of the awesome service you received from Blundells in Gleadless. Kind regards, Emma. <br />